FAQ

 

Where is your ribbon made?

FFC is a cross atlantic company. Our ribbons are hand-made and hand- dyed by Heather in the South of France and Northern England. They are then sent to the FFC studio in the USA for packaging and shipping. 

What are your studio hours?

Our studio hours are Monday - Thursday 9:00am - 3:00pm CST. Please note we are in and out of the studio during these hours and will return calls or emails within 1 business day.

Do you sell color samples?

We sell samples for color matching in our original silks. They are 1 yard in length and approximately .4 inches wide. Each sample is pressed and wrapped around a card. Please remember we hand-dye so each batch does have slight variation. 

Large order discount?

We do offer a 15% discount on orders of 100 yards or more. Large orders can take up to 3 weeks for production depending on in-stock inventory. Orders are hand rolled onto natural wooden spools. To place a large order please contact us directly or fill out a Custom Ribbon Order form.

Do you offer wholesale? 

Unfortunately we do not offer wholesale. We are a small family run business and our process is a labor of love. By providing a handmade product we could not discount beyond our large order deals. 

Photo shoot & workshop donation requests? 

We would love to fulfill all ribbon requests, but unfortunately we receive so very many. each year we are committed to a number of projects that receive samples or spooled ribbon. We are currently at our maximum quota for donations and are unable to provide any promotional ribbon for the spring and summer seasons.  If you would like to request ribbon for a shoot or workshop beyond this season, please click on the following tab ribbon request form. We try to answer all requests in a timely manner. 

Return Policy? 

Unfortunately we do not offer refunds and only issue store credits if orders are returned within 14 days of issued ribbon. Returns must be unused and in the same condition it arrived. All returns but be requested first VIA email to: info@froufrouchic.com.

What is your shipping & handling policy? 

Orders are ready to ship within 1-3 business days. If you are requiring a faster shipping service please contact us via email or the contact form on this website so we can create a custom order for you.  

USA DOMESTIC ORDERS - are sent USPS priority mail and tracking numbers are provided. For same day order & shipping we do charge an expedited service charge based on your ribbon quantity. These requests must be made by noon during regular studio hours to allow time for same day shipping. Please contact us VIA email: info@froufrouchic.com

INTERNATIONAL ORDERS - we ship worldwide using USPS! However, tracking and insurance are NOT AVAILABLE through this service. In order to keep shipping prices low, your package will not be insured and no one will be able to track its whereabouts should it become lost. If you require tracking and insurance we would have to ship your orders UPS and the shipping methods are more expensive. In these cases we would require you to fill out a Custom Ribbon Order form. IMPORTANT NOTE taxes and custom fees may apply at delivery. These charges vary and the buyer is responsible for these charges.