Returns + Exchanges

 

Returns / Exchanges

We strive to make your experience with Froufrou Chic an enjoyable one, even when you have to return an order for exchange. Please contact us via email to ginny@ginnyau.com, providing your order number in the email. The products must be unused and in the same condition in which they arrived. We will then do our utmost to provide you with the alternative you would like.

Unfortunately we DO NOT offer refunds, but a store credit for items returned within 14 days of issue. Again the products must be unused and in the same condition in which they arrived. All returns must be requested first via email to ginny@ginnyau.com. Please include your order number.